SERVICES & FACILITIES
SERVICES and FACILITES
FITNESS and GROUP TRAINING
SPA and MASSAGE
SAUNA and STEAM BATH
HEALTH MONITORING PROGRAM
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About Spa and Massage
About Group Fittness
How do I make a complaint?
We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.
If you would prefer to speak with the topmanagers please let our reception team know. If they aren’t immediately available the reception team will ensure you are contacted by them as soon as possible.
You can also contact your club on 88520640.
Alternatively, please send us anemail to firstname.lastname@example.org or place your complaint in writing and put it in the suggestion box beside reception counter in main lobby.
Can I freeze my membership?
Yes. If you're going away or need some time off we'll freeze your membership for just £5 a month at any time after your second month of membership. If you're recovering from an injury, simply provide a letter from your doctor and we'll freeze your membership for free whilst you’re unable to train. Just so you know, freezes begin on the 1st of each month and we require at least five working days notice to apply it. So if you were to tell us you'd like a freeze on 15th June, the freeze would start on 1st July, or if you were to tell us you’d like a freeze on 29th June, the freeze would start on 1st August. And frozen months don't count towards the length of your contract, so if you're 10 months into your 12 month contract and freeze for two months, you'll still have two months of your contract remaining when the freeze ends.
If you request to cancel whilst on freeze, we will still request one full monthly payment as your notice period. To arrange a freeze, or to find out when the next available date you can freeze is, please visit the 'My Fitness First' section of the website or contact your local club
Can I put my membership on hold?
In some membership packages, yes you can. We call our hold option, Time Freeze. This reduces your fortnightly dues whilst you are not attending the complex. You can put a Time Freeze on your membership in multiples of 30 days and up to a maximum of 60 days. Each time freeze period must start and end on a fee payment day.
For more information please read membership options or talk to our reception staffs.
How old do I have to be to join?
Members must be at least 18 years old. If you are 15, 16 or 17 years of age you can join but you must have signed parental consent.
What memberships are available?
You can choose from a wide variety of membership types designed to suit your lifestyle. To find out more about our membership types and their different packages, please click hear.
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